Privacy Policy
At Esouqna, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us—whether you’re browsing, shopping, or contacting us.
1. Information We Collect
When you use Esouqna, we may collect the following:
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Personal Information: Your name, email address, phone number, and billing/shipping address.
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Order Information: Items purchased, payment method (securely processed), and order history.
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Device & Usage Data: IP address, browser type, and cookies to help us improve your experience.
2. How We Use Your Information
We use your information to:
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Process and deliver your orders
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Provide order updates and customer support
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Share special offers or updates (only if you opt in)
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Improve and personalize your shopping experience
3. Your Privacy Comes First
We do not sell your personal data. We only share it:
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With trusted partners (e.g., shipping providers) to complete your order
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When legally required by authorities in the UAE or Saudi Arabia
4. How We Protect Your Data
We take your data security seriously with measures like:
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SSL-encrypted browsing
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Secure, encrypted payment processing
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Restricted access to sensitive information within our team
5. Your Rights (UAE & Saudi Arabia)
You have the right to:
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Request access to the personal data we hold about you
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Ask us to correct or delete your information
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Opt out of marketing communications at any time
📧 To make a request, email us at esouqnaofficial@gmail.com
6. Cookies & Tracking
We use cookies to:
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Remember your shopping cart
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Recommend products tailored to your preferences
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Improve website speed and performance
You can manage cookies through your browser settings at any time.
7. Policy Updates
This Privacy Policy may be updated from time to time. The latest version will always be available on our website.
8. Contact Us
If you have any questions or concerns:
📧 esouqnaofficial@gmail.com
🌍 Serving customers across the United Arab Emirates and Saudi Arabia