Shipping policy

At Esouqna, we’re committed to delivering your orders quickly, safely, and reliably across the Gulf region. Please review our shipping policy for details on delivery times, rates, and order tracking.

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📦 Where We Ship

We currently deliver to:

• 🇦🇪 United Arab Emirates (UAE)

• 🇸🇦 Kingdom of Saudi Arabia (KSA)

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🚚 Order Processing Time

• All orders are processed within 1–2 business days.

• Orders placed on weekends or public holidays will be processed the next business day.

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📍 Estimated Delivery Times

Note: Delivery times may vary depending on your city and courier availability.

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💳 Shipping Rates

• UAE: AED 15
   → Free shipping on orders over AED 150

• KSA: SAR 20
   → Free shipping on orders over SAR 200

Shipping fees are calculated automatically at checkout based on your delivery location.

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🧾 Order Tracking

Once your order is shipped, you’ll receive a confirmation email with a tracking number, allowing you to monitor your delivery in real time.

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🛑 Shipping Delays & Exceptions

While we aim to deliver every order on time, delays may occasionally occur due to:

• Customs processing

• Severe weather or public holidays

• Courier service disruptions

We appreciate your patience and understanding in such cases.

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📨 Incorrect Address Policy

Please double-check your shipping address before completing your order.
Esouqna is not responsible for delays or losses caused by incorrect or incomplete address details.

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💬 Need Help?

If you have any questions about your order or delivery status, we’re here to help.

📧 esouqnaofficial@gmail.com
🌍 Serving customers across the United Arab Emirates & Saudi Arabia